Robert Gvildys
IT Technician

Dynamic IT Technician with 7 years of hands‑on experience managing IT systems and leading ERP migrations. Looking to contribute in a larger enterprise environment on a help desk team, focused on reliable operations and practical improvements.

Help Desk & Endpoint Windows Server & AD M365 Admin SharePoint/OneDrive SQL & Python
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About Me

I'm an IT Professional and Systems Implementation Specialist with over 20 years of experience across customer service, education, and technology. I specialize in aligning systems with business needs to deliver practical, scalable, and people-centered solutions.

In my most recent role as Director of Communications at Woodland Cemetery, I served as project lead for a $152,000 ERP migration from Stone Orchard (SQL-based) to the modern cloud-based PlotBox platform. Over 10 months, I led requirements gathering, data migration, stakeholder alignment, user training, and post-launch optimization—transforming legacy processes across four departments into an integrated, user-friendly platform.

From scripting AutoLISP CAD workflows to map 62,000+ graves, to fixing 4,200+ duplicate records, to producing BAO-compliant documentation, my work modernized internal systems while making life easier for staff and families alike.

Whether I'm building IT infrastructure, developing training systems, or refining workflows for compliance, I thrive on solving real-world problems with precision, clarity, and a human-first mindset.

Focus Areas

  • Full-cycle ERP implementation and SaaS onboarding (PlotBox, SharePoint, M365)
  • IT operations, Windows Server infrastructure, endpoint lifecycle management
  • Process mapping, documentation, and regulatory compliance (BAO/FBCSA)
  • CAD automation (AutoLISP), mapping, and digital transformation of legacy systems
  • Data cleanup, validation, and system governance for complex SQL/Excel data
  • Internal training, user adoption support, and cross-department coordination
  • File system architecture, GPO/Active Directory design, and internal wiki systems

Experience

Director of Communications
Woodland Cemetery, Mausoleum, and Crematorium • Jan 2024 – Apr 2025 • London, ON
  • Project lead for Woodland’s $152,000 USD transition from legacy SQL-based Stone Orchard to PlotBox SaaS ERP, including $52,000 onboarding completed in 10 months.
  • Led Data Acceptance Testing, stakeholder coordination, and Process Alignment across departments; resolved 4,200+ duplicate records to improve operational accuracy.
  • Designed and implemented SharePoint/OneDrive file architecture and onboarding workflows to streamline document access across 4 departments.
  • Produced AutoLISP-powered CAD drawings for 72 acres of cemetery space (62,000+ graves), reducing manual drawing time by 40%.
  • Created all internal training resources, delivered in-person support, and ensured rapid user adoption post-ERP launch.
  • Produced BAO-compliant drawings and full documentation to secure approval of new columbarium within 1 month.
  • Designed new contracts and digitized forms for PlotBox integration, improving compliance and eliminating manual calculation errors.
  • Assisted with transition of cemetery trust accounts to a new financial services provider, ensuring data continuity and reconciliation.
  • Planned, designed, and implemented a new public website (launch pending), projected to increase inquiries by 20%+.
Office & Communications Coordinator
Woodland Cemetery • Sep 2021 – Mar 2024 • London, ON
  • Delivered day-to-day IT support and infrastructure improvements across 30+ endpoints; implemented RMM tools that reduced issue resolution time by 40%.
  • Led major server upgrade in 2022 using Lenovo commercial-grade hardware with ESXi virtualization (two Windows Server 2022 VMs).
  • Designed and deployed secure file vaults, mapped drives by role, and GPO/AD structures to improve access and reduce internal friction.
  • Digitized contract workflows, improving documentation accuracy and reducing staff time through template-driven form logic.
  • Customized and restructured FuneralTech to meet direct cremation workflows; improved customer service and decreased data entry time.
  • Built an internal wiki using MediaWiki on Linux to support staff training, SOPs, and cross-team knowledge retention.
  • Rewired and expanded office layout to accommodate 5 new workstations; installed phone endpoints, conduits, and patch panel changes.
  • Joint Health and Safety Committee Chair, helped align burial protocols and safety policies to reduce procedural errors and improve compliance.
Junior Designer / IT Support Technician
MindsCombined Media Inc. • Sep 2006 – Sep 2009 • Markham, ON
  • Provisioned custom servers for client-side storage, web, and email infrastructure; managed networks and user accounts.
  • Delivered Windows-based support to 20–25 user environments, reducing recurring hardware/software issues by 25% through monitoring and preventative maintenance.
  • Handled DNS, registrar, and hosting panel configurations for client websites and email infrastructure.
  • Resolved 100+ quarterly tickets across on-site and remote sessions; supported peripheral installs, backup scripts, and system builds.
Full Stack Web Developer (Freelance + MindsCombined)
MindsCombined & 9th Day Media • 2004 – 2009 • Toronto, ON
  • Built database-driven e-commerce websites using early PHP/MySQL stacks; integrated Flash/Video and custom admin panels.
  • Contributed to pitch decks and helped secure early client wins for startup media firms; also led event videography and post-production.
  • Designed interfaces, graphics, and logos for early Web 2.0 client projects.
President, Winters College Council
York University • Jun 2011 – Jun 2012 • Toronto, ON
  • Elected to lead a student union representing 3,000+ members with oversight of $500K in nonprofit revenue and on-campus business operations.
  • Revived defunct student paper (“Winters Free Press”) under new branding (“ARTichoke Magazine”).
  • Improved athletic participation rates and managed staff relationships at the student-run Absinthe Pub and Coffee Shop.
  • Led modernization efforts: updated all computers, established Eventbrite-based event systems, and launched social media presence.
Freelance Artist
Toronto, ON • Sep 2009 – Jul 2021
  • Produced sculpture and installation-based work in metal, wood, and found materials.
  • Built interactive, lighting-enabled works using media technology and embedded systems.
  • Photographic, video, and exhibition-based production across public and private installations.
Other Roles
Cineplex, Bar Sybanne, Blockbuster • 2000 – 2020
  • Bartender and shift lead at Bar Sybanne (2014–2020): managed team operations and introduced successful themed events.
  • Guest services and projectionist at Cineplex (2000s): developed early customer service and tech experience.
  • Built foundational people skills across high-volume entertainment and retail roles.

PlotBox ERP Implementation — Internal Systems Lead

  • Standardized 40+ internal forms and regulatory documents for digital use in PlotBox.
  • Scripted AutoLISP CAD workflows to map 62,000+ grave plots, reducing manual drawing time by ~40%.
  • Designed data input controls, naming conventions, and process rules to improve accuracy.
  • Built training resources, documentation, and wiki content for onboarding and long‑term adoption.
  • Led internal validation, UAT coordination, and cross‑department process alignment.

Knowledge Systems

  • Designed a centralized digital knowledge system using MediaWiki on a self-hosted Linux server to serve as the organization’s internal wiki and SOP library.
  • Built a structured file vault and documentation access layer using SharePoint, OneDrive, and mapped drives tailored to departmental roles.
  • Created onboarding documentation, process guides, and training walkthroughs for new hires and seasonal workers, improving onboarding time and consistency.
  • Developed user-friendly templates for internal policies, burial/cremation procedures, and vendor communications aligned with BAO and internal compliance needs.
  • Integrated the knowledge system with internal file infrastructure and backup systems to ensure long-term data retention and resiliency.
  • Streamlined discovery of forms and resources via internal-only URL routing and smart folder naming conventions, reducing information retrieval time by 35%.

Endpoint & Network

  • Led the 2022 upgrade of all server infrastructure using Lenovo commercial-grade hardware, deploying VMware ESXi and Windows Server 2022 virtual machines for file services and future scalability.
  • Implemented full lifecycle endpoint management using RMM tools (e.g. Datto, Kaseya) and standardized workstation builds through Windows imaging and scripted post-deployment setup.
  • Deployed structured patch panels, conduit wiring, and PoE endpoints to extend and optimize office layouts during renovation and expansion.
  • Authored and enforced Group Policy Objects (GPOs) to manage device policies, mapped drives, network printers, and account restrictions across departments.
  • Maintained over 45 endpoints and network devices including laptops, printers, modems, switches, and VoIP phones, ensuring stable operation and uptime for all staff.
  • Introduced a rolling upgrade cycle and preventive maintenance schedule that reduced unplanned downtime by 30% and improved average workstation reliability.
  • Performed network segmentation and DNS routing for internal-only systems like MediaWiki, PlotBox admin, and secure file repositories.

Skills

  • Windows 7/8/10/11; Windows Server 2016/2019/2022; macOS; iOS; Linux
  • Active Directory, Group Policy Objects (GPO), Remote Desktop, RMM (Kaseya, Datto), imaging & deployment
  • PC assembly/repair, printer support, network troubleshooting, basic switch/router config, patch panels
  • Microsoft 365 Admin, SharePoint, OneDrive, Exchange Admin Center; Teams, Zoom; LibreOffice; Adobe Acrobat; AutoCAD; Visio; Adobe Creative Suite; SaaS rollout; AI tools (ChatGPT, Gemini, Cursor)
  • Batch scripting, PowerShell (basic), Python (intermediate), Visual Basic, Windows Task Scheduler, SQL (intermediate)

Certifications & Awards

  • CompTIA A+ (2025)
  • First Aid with CPR/AED — St. John Ambulance (2024)
  • JHSC Certification — Ontario MOL (2022)
  • Techstars Startup Weekend — 1st Place, TechAlliance of Southwestern Ontario (2025)

Contact

Email: [email protected]

Phone:

Location: London, Ontario

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Education

  • BFA, Visual Arts (Spec. Digital Media) — York University, Toronto, ON (2021)
  • Certificate in Film Studies — Toronto Metropolitan University (Ryerson), 2004–2006

Awards & Highlights

  • Built a prototype site and pitch deck within 12 hours; pitched with team to win 1st place at Techstars Weekend (2025).